Hi Peter
As that report is still not displaying correctly for you, can you try clearing the AccountRight cache. This can resolve problems with reports and other odd behaviour.
Please let me know if this works for you.
Hi whatever1570
I've tried to replicate your situation and my saved report is filtering by ALL customers. If you create and save this report again (with a new name) does it filter correctly?
As you said 'for the date selected' can I also clarify what information you are wanting from the report. The Aged Receivables report displays ALL open invoices and ages them according to the date you select. The Receivables Reconciliation report displays open invoices up to the selected date. Generally speaking you would use the reconcilation report to track outstanding/overdue invoices.
Please let me know how you go with this.
Thank you for your detailed response. I have tried saving the report with a different name and have the same issue. What I am looking for is a quick way to see customers who have overdue accounts and how much overdue they are. I generally run this report at the beginning of the month and provide it to our team so they can contact those who have not paid on time (i.e. by the last day of the previous month).
The aged receivables report gives me the information I need but I can't seem to work out why when I run it from My Custom Reports, it defaults to "Selected" customers when it was saved with "All" customers. The selected customers represent about 25% of all customers and the customers selected don't make any sense as to why they were selected.
If this can't be resolved I can easily run the report as a new report each time rather than a saved report and it will provide what I need. Thanks again.
Regards,
Peter
Hi Peter
As that report is still not displaying correctly for you, can you try clearing the AccountRight cache. This can resolve problems with reports and other odd behaviour.
Please let me know if this works for you.
Thanks Tracey,
After clearing the cache the report now shows all customers (I counted them to make sure) but the "Filters" tab on the report still shows "Selected". I am not sure why that would be but at least it is working. Thanks for your help.
Regards,
Peter
