Hi Bindi1968
Thank you for your detailed post with screenshots, and I apologize for the late response. This issue can be quite tricky. Could you please click on the amount in the report to identify where the balance is coming from? If you're still having issues, I recommend reaching out to our virtual assistant, MOCA, designed to dive deeper into issues like this. Give it a try!
You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to pick up where MOCA left off.
Regards,
Earl