Forum Discussion

Laura85's avatar
Laura85
Trusted Cover User
3 years ago

Entitlement balances summary report reporting incorrect balances to employee card file

Hi there,

 

Can you please advise what I should do if an employee has a zero balances in her card details in MYOB (this is correct) but Entitlement Balance Report has hours for this employee. 

 

I can't run any of my Annual Leave movements for the month as I use the report for this adjustment entry!

 

Thank you in advance!

  • Laura85's avatar
    Laura85
    3 years ago

    The problem arose from re-activation of an employee - had to get my file fixed by the MYOB Support. Known issue apparently.

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Laura85,

     

    Thank you for your post.

     

    I would generally refer to the card file balance for the accurate figures, however, when you are running the entitlement balance report, are you running this YTD? 

    • Laura85's avatar
      Laura85
      Trusted Cover User
      3 years ago

      The problem arose from re-activation of an employee - had to get my file fixed by the MYOB Support. Known issue apparently.

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