Forum Discussion

Laura85's avatar
Laura85
Trusted Cover User
3 years ago

Entitlement balances summary report reporting incorrect balances to employee card file

Hi there,   Can you please advise what I should do if an employee has a zero balances in her card details in MYOB (this is correct) but Entitlement Balance Report has hours for this employee.    ...
  • Laura85's avatar
    Laura85
    3 years ago

    The problem arose from re-activation of an employee - had to get my file fixed by the MYOB Support. Known issue apparently.

Sam_R's avatar
Sam_R
Former Staff

Hi Laura85,

 

Thank you for your post.

 

I would generally refer to the card file balance for the accurate figures, however, when you are running the entitlement balance report, are you running this YTD? 

Laura85's avatar
Laura85
Trusted Cover User
3 years ago

The problem arose from re-activation of an employee - had to get my file fixed by the MYOB Support. Known issue apparently.

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