6 years ago
Employee entitlement report incorrect balance
Hi
We have recently upgraded to AR2019.2 and have rolled over the payroll year to 2019/2020. When we check the employee entitlement report against the pre-roll over one. The balance changed for a couple of employees. Not only that the balane is different from the pre roll over file, it's also different from the card balance. The card balance is correct. How can get the correct report?
Hi wyskwok
Apologies for the delay in resolving this, I have arranged for the file to come in.
Keep me posted if you have further troubles.