Forum Discussion

Laura85's avatar
Laura85
Trusted Cover User
3 years ago

Entitlement balances summary report reporting incorrect balances to employee card file

Hi there,   Can you please advise what I should do if an employee has a zero balances in her card details in MYOB (this is correct) but Entitlement Balance Report has hours for this employee.    ...
  • Laura85's avatar
    Laura85
    3 years ago

    The problem arose from re-activation of an employee - had to get my file fixed by the MYOB Support. Known issue apparently.

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Laura85,

 

Thank you for your post.

 

I would generally refer to the card file balance for the accurate figures, however, when you are running the entitlement balance report, are you running this YTD? 

  • Laura85's avatar
    Laura85
    Trusted Cover User
    3 years ago

    The problem arose from re-activation of an employee - had to get my file fixed by the MYOB Support. Known issue apparently.

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