Forum Discussion

Cell's avatar
Cell
Contributing User
4 years ago

Operation Timeout on GST Reports

I am using AccountRight version 2020.4 and am constanting getting the following message when trying to display a GST report.   Operation Timeout An application operation has timed out.  Would you ...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi Cell 

     

    Can I get you to close AccountRight completely and then sign back into that company file and see if you can run the report? That diagnostic log shows that the connection was closed, closing and re-opening AccountRight will re-establish that connection.

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
4 years ago

Hi Cell 

 

Thanks for your post. A timeout error is typically caused by AccountRight being asked to process more information than it can handle in a particular timeframe. In some instances this error can be overcome by reducing the amount of information being processed, such as using a smaller date range.

 

Additionally you may also want to apply the timeout extender. This is designed to extend the amount of time AccountRight  allows before throwing a timeout error.

 

Please let me know how you go with this.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Cell's avatar
    Cell
    Contributing User
    4 years ago

    Hi Tracey

     

    I applied the timeout extender and it is still timing out and not displaying the report.

     

    As this is for BAS and the only for three months, surely this new version should be able to handle the date range.

     

    I tried to open a different report (Bank Register) for the same date range and it opened with no problems.

     

    I tried to open a GST report with a small date range (1 month) and it also would not open.

     

    I had not experienced this issue in 2020.3 version.

     

    Please help.

     

    Cell

     

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      4 years ago

      Hi Cell 

       

      Are you able to run that report for smaller periods, like a week? When you attempt to run the report and it fails can you please provide the diagnostic log so that I can investigate.

      • Cell's avatar
        Cell
        Contributing User
        4 years ago

        Hi Tracey

         

        No, unfortunately I am unable to run the GST report for even a week.

         

        I have attached the diagnostic log for your attention.

         

        Regards

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