Forum Discussion

ChantalA's avatar
ChantalA
2 years ago

Page size in receivables reports has changed and I can't change back

MYOB kicked me out and now my receivables detail reports are on a weird page size. I try to change the page size but get the error that MYOB has encountered an error and has to close. I have attached...
ChantalA's avatar
ChantalA

I am running the current version as far as I can see:

 

 

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Mike_James, 

 

Thank you for sharing this post. The "System.NullReferenceException" error can usually be fixed by clearing the cache or updating the software. This is the article that is related to that, Something's gone wrong error: "System.NullReferenceException". 

 

Hi ChantalA, 

 

We appreciate you sending this screenshot and confirming your current version. Can you also confirm if you already cleared the cache of your AccountRight? If the issue persists after clearing the cache, please send us a copy of the latest diagnostic log after testing the report.

 

We look forward to your update. 

 

Thanks,

Genreve

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi ChantalA, 

     

    I hope you are doing well. I haven't received any response from you since Thursday. If you require any further assistance, feel free to respond to this thread. We're happy to help. 

     

    Thanks,

    Genreve

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