Forum Discussion

simonefm's avatar
simonefm
Experienced User
26 days ago

some expense accounts were not included in "total general expense" in P&L report

I just noticed that quite a few expense accounts were not included in "total general expense" in P&L report. 

 

For example, the account lists look like:

The accounts in circle were on the different positions compared with those normal detail expense accounts. These problem expense accounts were setup as detail account (have double checked), but they were not showing under "total general expense" in profit and loss report. When I create a new account, it is always on the wrong position.

 

I don't know how to fix this problem. When I created a new account, did I miss any step? I checked the steps of "creating an account", there is nothing special. 

 

Can anyone help?

 

Thanks very much.

 

Simone

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi simonefm,

     

    It appears that these accounts might be set up as header accounts. To resolve this, I recommend reaching out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.

     

    Regards,

    Sai 

    • simonefm's avatar
      simonefm
      Experienced User

      Hi Sai,

       

      I double checked that all the problem accounts were set up as detailed accounts. We have quite a few company files. But other companies have no problems like this one.

       

      For example:

      Thanks.

       

      Simone