Forum Discussion

ANCCranes's avatar
ANCCranes
Contributing User
2 years ago

Unable to Export Reports to Excel

Hi Since the last MYOB update I have been unable to export my MYOB reports to excel. Microsoft doesn't have any updates available. Being able to export to Excel is a crucial part of our business. ...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi ANCCranes,

     

    Thanks for your response and the diagnostic log. 

     

    I checked on this and I found some errors on how Excel is communicating with AccountRight. 

     

    I would suggest downloading Quick Repair Office from the Microsoft website and running it to fix the issue with Excel. If this does not solve the issue, we will need an IT person to re-register the DLL files for Excel and/or check the registry values of the computer for Excel. Here is a link that might help the IT personnel in fixing the issue https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-outlook-error/. 

     

    Let us know if you still need any other assistance. We're happy to help. 

     

    Cheers, 

    Genreve

Sandyw1's avatar
Sandyw1

I am having the same issue .- I get an error message  with 80080005- i can successfully export PDF 

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi Sandyw1,

 

Thank you for your post and welcome to the Community Forum. 

 

I understand that you have the error message 80080005 but you can successfully export PDF. Generally, this error message means Server Execution failed, and this is caused when you lack permission to access or change certain files in the system volume information directory. Can you please confirm, did you received this error message when sending emails? If yes, "Send via Outlook 2013 and above" option is selected when using an earlier version of Outlook. To fix the issue, use the "Send via email software" option in the Email settings. 

 

If the issue persists, kindly check your inbox to ask for some information and screenshot of the error message so we can investigate further. 

 

If you need further assistance with this, please feel free to post again. 

 

Or If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks, 

Cel

 

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