Partner Dashboard - Complance and Activity Statements "Content is loading"

Question

Hi Guys&nbsp;Was hoping someone has experinced this and may know how to fix it.&nbsp;The ATO prefilled the Activity stataments for our clients into Complainace for us.&nbsp;Unfortunitly we have had some come in that we dont want. I was able to delete most of them and and untick the Auto-Create Activity Stataments so they dont drop in again.&nbsp;My issue is I have some that are stuck. When I click on them to delete I get this error message.&nbsp;This compliance is locked. If it's not yet lodged, send it for rework to unlock it. You can then delete it.&nbsp;So I click on it to open so I can rework and delete it.&nbsp;But then I get a message:&nbsp;Content is Loading.... Sit tight, this could take a few minutes".&nbsp;Ive had it going for hours sometimes just to delete it out and it doesnt get past this step.&nbsp;Please help to get rid of them.&nbsp;Thank you

celia_b · Answer

Hi Meg2&nbsp;
&nbsp;
Thanks for your post.&nbsp;
&nbsp;
This error happens when you try to delete an activity statement that is not a Not Started status. You can select the periods you want to lodge and de select the periods your clients is lodging, and this should work.&nbsp;
&nbsp;
Let me know if you need further assistance with this. I'm happy to assist.&nbsp;
&nbsp;
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
&nbsp;
Cheers,&nbsp;
Cel
&nbsp;

meg2 · Answer

Thank you for you response.&nbsp;It will not let me start it. Thats the problem. When I try to start it, its stuck and all I get is "Content is loading"

celia_b · Answer

Hi Meg2&nbsp;
&nbsp;
Thanks for getting back to us and provide an update on the issue.
&nbsp;
To furtherly assist you with this, Can you please send me a screenshots where the error message appears so we can investigate.&nbsp;
&nbsp;
Thanks,&nbsp;
Cel
&nbsp;

meg2 · Answer

meg2 · Answer

Ive had it going for hours sometimes just to delete it out and it doesnt get past this step.&nbsp;Please help to get rid of them.&nbsp;Thank youMeg2&nbsp;wrote:&nbsp;

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Partner Dashboard - Complance and Activity Statements "Content is loading"

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