Forum Discussion

Doodygirl's avatar
Doodygirl
Experienced Cover User
2 years ago

Bank Feeds Not Updating since Sat 5th August 2023

Hi all   Bank feeds not updating since Sat 5th August.  Is there an issue?   Cheers
PlusOneBus's avatar
PlusOneBus
2 years ago

Is there any update as to why there are still no bank feeds since the 5th August???

  • ClaireK's avatar
    ClaireK
    Contributing User
    2 years ago

    Just had this reply from MYOB livechat.  We bank with Heritage.

     

    I'm sorry, we do not have a specific timeframe but as per our bankfeeds back office team this is on High Priority, Heritage Bank are working on recreating\resending the updated bankfeeds file so we're also hoping that it will be fixed as soon as possible.

     

    I guess we sit and wait :(

     

     

    • SandyWW's avatar
      SandyWW
      Experienced Cover User
      2 years ago

      At least you had a repsonse

      • ClaireK's avatar
        ClaireK
        Contributing User
        2 years ago

        I ended up getting on live chat this morning as I hadn't had a response to my email on Wednesday😥

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