Bank Feeds Not Updating since Sat 5th August 2023
Hi all Bank feeds not updating since Sat 5th August. Is there an issue? Cheers
Forum Discussion
Is there any update as to why there are still no bank feeds since the 5th August???
Just had this reply from MYOB livechat. We bank with Heritage.
I'm sorry, we do not have a specific timeframe but as per our bankfeeds back office team this is on High Priority, Heritage Bank are working on recreating\resending the updated bankfeeds file so we're also hoping that it will be fixed as soon as possible.
I guess we sit and wait :(
At least you had a repsonse
I ended up getting on live chat this morning as I hadn't had a response to my email on Wednesday😥
Hi @Everyone,
Thank you so much for your post and welcome to the Community Forum.I apologies for the inconvenience your facing with the Bank Feeds not updating. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. We aren't aware of any delays for bank feeds and if you're still having this issue, can you please send me a private message with the below details so I can take a look into this for you:
- Serial number
- Your full name and email address
- Last 4 digits of the bank feed bank account you're having issues with
Looking forward to hearing from you soon.
Regards,
Earl
