Calculated Statement Balance is incorrect

Hi Patsymac1 

Welcome to the Community Forum. We are aware of a situation where the reconciliation balance can show incorrectly and it needs to be refreshed.

To do this you would enter the bank balance the same as the closing balance (so this way it will allow you to press reconcile). When doing this, make sure the date is in the future (e.g. 1/12/2023), then select reconcile. After it's reconciled, undo that reconciliation.

Doing this should refresh the system to show the correct last reconciliation date and amounts. If after trying that it still doesn't look right - then you would need to undo that reconciliation and keep going back until there is no out of balance - then re-reconcile those going forward.

Do let us know how you get on and if you require further assistance.

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