Statement showing incorrect balance
I have sent through February 2022 statements to my customers and one, in particular, asked for invoice copies for all the overdue invoices but their account was up to date as per 30-day terms. The statement shows a much larger balance whereas the aged receivable is the correct balance. How do I fix this as this has happened before with other customers?
Thank you
Hi
The difference is the Balance due after the payment that was made on 2/2/22.
So it may just be a timing issue
The statement is for February and the screen shot is probably from when you posted
If you ran the statement from 1/2 - todays date it should show the receivables as it stands today and the $2079 payment would probably show up on it
Hope that is useful
Lisa
