Forum Discussion

MYOBNewbie19's avatar
MYOBNewbie19
9 months ago

Duplicate payments in bank feed and bank reconciliation

I started using MYOB a few years ago but very new to Bank reconciliations and working through them slowly. One month we paid an invoice twice so there are two payments in bank feed and subsequently i...
  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi MYOBNewbie19,

     

    Thank you for your post. Please allow me to extend you a warm welcome to the Community forum.

     

    I understand that you're having some trouble with duplicate payments in your bank feed and bank reconciliation. I'm sorry for the late reply to your question, but here's how you can resolve this matter. In handling overpaid invoices, you'll normally apply the first payment to the unpaid (open) bill as you normally do, then record another supplier payment and apply the second payment to the same bill. As this bill is now paid (or closed), you'll need to select the Include Closed Purchases option to see it. A debit for the second payment will be automatically created. Please refer to this Help article, Supplier Overpayments and Double Payments, which has detailed information to assist with this.

     

    Please let me know if you need further help.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator

Hi MYOBNewbie19,

 

Thank you for your post. Please allow me to extend you a warm welcome to the Community forum.

 

I understand that you're having some trouble with duplicate payments in your bank feed and bank reconciliation. I'm sorry for the late reply to your question, but here's how you can resolve this matter. In handling overpaid invoices, you'll normally apply the first payment to the unpaid (open) bill as you normally do, then record another supplier payment and apply the second payment to the same bill. As this bill is now paid (or closed), you'll need to select the Include Closed Purchases option to see it. A debit for the second payment will be automatically created. Please refer to this Help article, Supplier Overpayments and Double Payments, which has detailed information to assist with this.

 

Please let me know if you need further help.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

MYOBNewbie19's avatar
MYOBNewbie19
9 months ago

Thank you for the answer - worked perfectly! 

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    9 months ago

    Hi MYOBNewbie19,

     

    Thank you for your response. I'm glad to hear that my answer was helpful to you. I will now close this thread as resolved. Please feel free to start a new post if you need further assistance in the future.

     

    Cheers,

    Princess

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