Forum Discussion

Jenny5's avatar
Jenny5
Experienced User
4 years ago

remittance advices in version 2021.1.1

Hello, When emailing a remittance advice from write cheque it is not attaching the advice even though it says that it has.  I am also having trouble printing the advice.  Any help would be appreciat...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Jenny5 

     

    This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

     

     

    Let us know how you go on with that. 

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi Jenny5 

 

This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

 

 

Let us know how you go on with that. 

  • Jenny5's avatar
    Jenny5
    Experienced User
    4 years ago

    Hi Komal,

    That worked, it only started happening with the latest upgrade .  

    thank you

    Jenny

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