Forum Discussion

sal2107's avatar
sal2107
Trusted Cover User
4 years ago

Remittance advice emails being rejected

Good afternoon

I am having an issue with remittance advice emails being rejected. I know the addresses are correct as they have been sent through MYOB before.

"Diagnostic-Code: rejected" is at the bottom of the email from bounce@apps.myob.com

Could it be because the remittances have been sent out today for payment to the suppliers on the 30th?

Is this happening to anyone else?

Thank you for your time

Sally

  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi sal2107 pinnair 

     

    Thanks for your post.

     

    Generally speaking, if you receive a message with a rejected code means that the recipient's end has rejected the incoming email. 

     

    Have you asked the recipient to whitelist emails with the domain 'apps.myob.com'?

     

    If this doesn't work, send me a Private Message with your serial number and the impacted email address and I can see if there is anything blocking it from our end.

  • pinnair's avatar
    pinnair
    Contributing User
    4 years ago

    Hi Sally,

    I am having the same issue. 

    Sorry dont have fix for it.

    I had to save the remittances & send them through outlook & they didnt bounce back.

    It must be a MYOB problem.

    Alice 

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    4 years ago

    Hi sal2107 pinnair 

     

    Thanks for your post.

     

    Generally speaking, if you receive a message with a rejected code means that the recipient's end has rejected the incoming email. 

     

    Have you asked the recipient to whitelist emails with the domain 'apps.myob.com'?

     

    If this doesn't work, send me a Private Message with your serial number and the impacted email address and I can see if there is anything blocking it from our end.

    • Veejays's avatar
      Veejays
      Experienced Cover User
      4 years ago

      Hi Yanike

       

      Since mid September, I am also having problems with remittances rejecting. None of the suppliers have changed their address. I'd say there was an update to MYOB and now some emails aren't working.  I sent all of my remittances out today for the last 2 days EOM payments and so far 4 have rejected.  One of these was one that I pay mid month too and it rejected then also.  They all accepted fine at the end of August.   

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