Forum Discussion

Trusted Cover User

4 years ago

Remittance advice emails being rejected

Good afternoon I am having an issue with remittance advice emails being rejected. I know the addresses are correct as they have been sent through MYOB before. "Diagnostic-Code: rejected" is at the ...

Yanike_S
4 years ago
Hi sal2107 pinnair

Thanks for your post.

Generally speaking, if you receive a message with a rejected code means that the recipient's end has rejected the incoming email.

Have you asked the recipient to whitelist emails with the domain 'apps.myob.com'?

If this doesn't work, send me a Private Message with your serial number and the impacted email address and I can see if there is anything blocking it from our end.

Yanike_S

MYOB Staff

Hi sal2107 pinnair

Thanks for your post.

Generally speaking, if you receive a message with a rejected code means that the recipient's end has rejected the incoming email.

Have you asked the recipient to whitelist emails with the domain 'apps.myob.com'?

If this doesn't work, send me a Private Message with your serial number and the impacted email address and I can see if there is anything blocking it from our end.

Veejays

Experienced Cover User

4 years ago

Hi Yanike

Since mid September, I am also having problems with remittances rejecting. None of the suppliers have changed their address. I'd say there was an update to MYOB and now some emails aren't working. I sent all of my remittances out today for the last 2 days EOM payments and so far 4 have rejected. One of these was one that I pay mid month too and it rejected then also. They all accepted fine at the end of August.

Komal_S
MYOB Staff
4 years ago
Hi Veejays

Can you please send me the impacted email addresses by Private Message so I can check if they are blacklisted from our end?
- KellyMRS
  3 years ago
  Hi, I'm actually having the exact same problem.
  
  Every time I use one of our main suppliers it is coming back with: Diagnostic-code: rejected.
  
  Could you please help me as we have been with this supplier for 12 years and they have not changed their remittance email address.
  
  Thank you,
  
  Kelly
  - Veejays
    Experienced Cover User
    3 years ago
    Hi Kelly
    For your info.. I never got this resolved. MYOB said thy addresses weren't blacklisted and to contact the suppliers. The suppliers couldn't find an issue at there end. So now I just don't sent the remittances to those suppliers. It's not really a solution but I don't have the time to spend on trying to resolve it. It only happened after a MYOB update.
    
    Regards
    Judy