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sal2107's avatar
sal2107
Trusted Cover User
4 years ago

Remittance advice emails being rejected

Good afternoon I am having an issue with remittance advice emails being rejected. I know the addresses are correct as they have been sent through MYOB before. "Diagnostic-Code: rejected" is at the ...
  • Yanike_S's avatar
    4 years ago

    Hi sal2107 pinnair 

     

    Thanks for your post.

     

    Generally speaking, if you receive a message with a rejected code means that the recipient's end has rejected the incoming email. 

     

    Have you asked the recipient to whitelist emails with the domain 'apps.myob.com'?

     

    If this doesn't work, send me a Private Message with your serial number and the impacted email address and I can see if there is anything blocking it from our end.