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ACNFinance's avatar
ACNFinance
Experienced Cover User
4 years ago

Spend money remittance advice does not email out

I noticed yesterday that no Spend Money remittance advices have been emailed out since December 2020. We normally send out around 20 each month. I thought they were going out, until someone told me s...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi ACNFinance 

     

    Can you please confirm if the emails were sent but with no attachments, or the emails did not go out at all? We did have some reports with remittances not emailing properly if they were sent using a custom form.

     

    In order to resolve it for future spend money remittances, add a blank table onto the customized form for remittances (Setup>>Customise forms) by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

     

     

    Let us know how you go on with that. 

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi ACNFinance 

 

Can you please confirm if the emails were sent but with no attachments, or the emails did not go out at all? We did have some reports with remittances not emailing properly if they were sent using a custom form.

 

In order to resolve it for future spend money remittances, add a blank table onto the customized form for remittances (Setup>>Customise forms) by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

 

 

Let us know how you go on with that. 

  • ACNFinance's avatar
    ACNFinance
    Experienced Cover User
    4 years ago

    Thank you. I've no idea why, but that worked.

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