Forum Discussion

Lib's avatar
Lib
Experienced Cover User
3 years ago

transactions duplicated in MYOB feed

MYOB has imported 2 duplicate transactions and I thought I had deleted them from the reconcile account page but now they are appearing in my current bank feeds again. How do I delete these permanentl...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Lib, 

     

    Thank you for the screenshot. I've spoken to our bankfeeds team and they have advised that those transactions will need to be hidden, you can do this by right clicking the bankfeed transaction and selecting hide. 

     

    Do let me know how you go. 

Lib's avatar
Lib
Experienced Cover User

Hi Melisa,

 

Thanks for your response. Yes I matched and reconciled the original transactions. I noticed the duplicates when I was trying to reconcile (which is where I thought I had deleted them). And yes it is only 2 transactions that have duplicated in the bank feeds.

 

Libby

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Lib, 

 

Thanks for confirming that. Can you please attach a screenshot of the duplicates so I can take a look into this for you. 

  • Lib's avatar
    Lib
    Experienced Cover User
    3 years ago

    Hi Melisa,

     

    Does this help?

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi Lib, 

       

      Thank you for the screenshot. I've spoken to our bankfeeds team and they have advised that those transactions will need to be hidden, you can do this by right clicking the bankfeed transaction and selecting hide. 

       

      Do let me know how you go. 

      • Lib's avatar
        Lib
        Experienced Cover User
        3 years ago

        Thank you - all sorted now

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