Duplicate Payroll Transaction

Hi,

On the 26th of Feb 2020, I was completing pays when MYOB crashed. But the pays had been recorded.  

Thinking that it wasn't recorded, I went back and did it again, saved the aba file and loaded it through the bank to pay employees. Employees were paid on time and everything went through no problems.

All employees were only paid once but recorded twice in Myob.   

A customer representative sent me a link on how to reverse it.

I did reverse the payroll, however, when I checked one of the employees Year To Date figures the reversal wasn't reflected. Is there anything I need to do from my end?

or is it meant to be deleted rather than reversing it

Kind Regards,

Lovely

Hi Tiu 

There are a few different possible causes, the YTD figures within the employee cards could be manually edited, the reversal may not be recorded correctly, the transactions reversed were not payroll transactions etc. 

I'd suggest first running the Payroll Activity and Payroll Register reports for the same period, do their figures match? If they don't, then the YTD figures within the employee cards were manually edited at some stage, which would no longer match the figures from payroll transactions. 

I'm also wondering on which screen were you seeing the duplication to begin with? Were the reversal recorded on the same date as the original pay? If you run the Payroll Advise report for the affected employees, does it show the negative pays (reversal) as well as 2 positive pays of the same amounts? 

I understand that our phone support team tried to call you back regarding this matter earlier today but unfortunately missed you. They will attempt to call you back again and assist further, it would be great if you'd have time to check the areas mentioned above before then.