Forum Discussion

tomwidauer's avatar
3 years ago

Export to Excel not working in AccountRight 2021.8

I have a customer who is experiencing issues with exporting reports to Excel.    This has worked in the past but apparently isn't now. They haven't done this in a while, so we cannot tell for sure ...
  • Melisa_D's avatar
    3 years ago

    Hi tomwidauer

     

    Thanks for your post and welcome to the Community Forum ! Can you please retrieve the diagnostic log of the AccountRight file after attempting to export to excel, if you open the error log can you see a Microsoft.Office.Interop.Excel._Application error ? If you can, Generally this error means that when a program such as AccountRight asks which version of Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

     

    This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

    Please do let us know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.