Hi There,
Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information.
We have tried to upload a file with shipping details in the Addr 2 as it was advised that its where the shipping details should go but it still didn't captured.
Any help please.
Hi maria01,
To ensure the delivery addresses are captured correctly, please make sure that the shipping details are formatted correctly in the Address 2 field. It should ideally follow the same format as other address fields. Also verify that the invoice template you're using is set up to display the Address 2 information. Sometimes, the template may need adjustments to show all relevant details.
Regards,
Sai
Hi Sai, thank you for your reply.
The template we are using is for services under sales and assuming that it accept such format as I have noticed that the only thing it doesn't show is if the delivery address is different to the mailing address.
I attached here the template I uploaded and still doesn't show regardless.
Appreciate your help please.
