Forum Discussion

megTB's avatar
megTB
Experienced User
7 days ago

Bank feed disconnection -warning if you are moving

Hi all, 

I am in the process of moving away from MYOB-  disconnected my bank feeds as the instructions say and waited. No bank feeds on Myob so I tried to connect on another software platform - No luck, MYOB still has them.

I reach out on here and find out two weeks ago, you also need a support ticket.

Two weeks, two support tickets, multiple emails, multiple lengthy online chats and I am still being escalated. 

I needed to post as a warning to others - hopefully I am a glitch in the system or a learning curve for MYOB but I am paying a subscription for absolutely nothing. 

 

 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 days ago

    Hi megTB,

     

    I checked your account and couldn't find any existing support cases related to your bank feed disconnection. To ensure we can assist you effectively, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

     

    Regards,

    Sai

    • megTB's avatar
      megTB
      Experienced User
      6 days ago

      Hi Sai

      I have two support cases related to my bank feed issues.  Here’s the number of the latest one - 02033674 . Meg

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        6 days ago

        Hi megTB,

         

        Thanks for providing your case number! I've reached out with the bank feed team about your case. Ness will email you today with any further updates. Thanks for your patience.

         

        Cheers,

        Princess 

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