Forum Discussion

BOTP's avatar
BOTP
Experienced Cover User
3 years ago

Bank Reconcile with Web Browser

I have done a reconcile using the new web interface for AR. It shows an inbalance of around $500. Using the exact same data in the app, I get the correct imbalance of around $770. I can't see why th...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi BOTP, 

     

    Thanks for your post. Can you please clear your AccountRight cache, once cleared can you check to see if the out of balance is the same as the browser, if it isn't can you please attach a screenshot of the balance within AccountRight and the browser so we can investigate further. 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi BOTP, 

 

Thanks for your post. Can you please clear your AccountRight cache, once cleared can you check to see if the out of balance is the same as the browser, if it isn't can you please attach a screenshot of the balance within AccountRight and the browser so we can investigate further. 

  • liv's avatar
    liv
    Experienced Cover User
    3 years ago

    Not sure if this is the right thread to jump on but I've just started to look at using my AR via app/browser on the IPad for convenience and the bank transactions are not up to date, they stop mid January. This is when i ditched using bank feeds as I found it unhelpful and it was always unbalanced. Is this the reason the bank in the browser version is not up to date?

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi liv, 

       

      Thanks for your post. Are you able to provide a screenshot of how they appear in AccountRight and how they appear in the browser so I can take a look into this for you. 

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