Forum Discussion

luci2727's avatar
luci2727
Experienced Cover User
3 years ago

Customer payment declined. How to reconcile this?

One of our customers pays via monthly direct debit. His last payment was included in a bulk entry, however his bank recalled the funds so it came out again the next day as a withdrawal. It is set up as auto-retry, and the payment was made again today. How do I record this in MYOB so that I can reconcile the withdrawal and then his second payment? I hope this makes sense!

  • Hi

    indeed it does make sense

     

    i suggest you leave the original payment as is

    the returned payment and subsequent payment code to exactly the same account code and tax code, I suggest a clearing account if you have one , or just the usual expense code you use

     

    hope that helps

     

    Lisa

  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User

    Hi

    indeed it does make sense

     

    i suggest you leave the original payment as is

    the returned payment and subsequent payment code to exactly the same account code and tax code, I suggest a clearing account if you have one , or just the usual expense code you use

     

    hope that helps

     

    Lisa

    • luci2727's avatar
      luci2727
      Experienced Cover User

      Many thanks for your help. I did exactly this and used the suspense account.