Forum Discussion

WildReign1's avatar
WildReign1
Contributing User
11 months ago

Customer Return - How to bank match transaction

Hi, Im really hoping someone can please help!    I am processing a customer return, I have followed the help instructions to create and refund a credit note, but how do we match that to the bank tr...
  • Earl_HD's avatar
    Earl_HD
    11 months ago

    Hi WildReign1,

     

    Thank you for getting back to us and providing an update. 

     

    My apologies for the late response. When processing an invoice and applying a payment, if there are no open invoices for a particular customer, you won't be able to generate a payment. To resolve this, create an invoice for the customer, enabling you to process their payment through 'Sales' >> 'Take Payment' or other applicable payment entry methods. This action will result in a customer return, allowing you to either refund or apply it to an invoice payment in your Bank Account section, where you can match it with your bank feed transaction. Notably, the invoice used for these payments technically registers as '0.00' income since no revenue is associated with that invoice


    Feel free to post again, we're happy to help!
    Regards,
    Earl