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megTB's avatar
megTB
Experienced User
31 days ago

Disconnecting bank feeds

Hi,  Due to a change in our business, I have needed to disconnect my bank feeds from Suncorp in my MYOB business- the MYOB account now shows no bank feeds/disconnected. Is there anything I need to ...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi megTB,

 

Thanks for confirming. Even if the bank feed owners are moving it to a non-MYOB product, they'll still need to create a support ticket since the bank feeds team needs to handle the process. The only difference is that instead of moving it to another account, they'll just cancel it on their end.

 

Regards,

Genreve

megTB's avatar
megTB
Experienced User
31 days ago

Thanks for helping Genreve.

It would be helpful if MYOB mentioned this that in their cancellation instructions as I have been waiting for the feeds to change over. It just says delete.

Meg

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