We recently changed bank accounts, and when we received the initial feed the first week's transactions weren't present, so I imported the transactions. These missing transactions have since appeared, so I have unallocated these transactions (both the entry and the duplicate entry since I'm not sure which one is the bank feed and which ones are the imported entries), deleted the attachments, unreconciled the month - and I now cannot delete the imported file. I get the message: Something went wrong. Please try again or refresh the browser. I have:cleared the cache, more than oncecleared the cache then restarted my laptop before reopening MYOBtried using chrome instead of firefoxwaited a week and tried againprayed to the accounting gods for guidance and received only silence Calling the help desk is a non trivial event so I'd rather not have to go through that again. I foolishly didn't keep them on the line when I called about the duplicates when they suggested deleting the import, and of course this is still my issue. Any other ideas please?

I tried again to delete the bank feed and it worked :) Thank you for all of your help!

Forum Discussion

Contributing User

2 years ago

Imported Bank Feed won't let me delete it

We recently changed bank accounts, and when we received the initial feed the first week's transactions weren't present, so I imported the transactions.

These missing transactions have since appeared, so I have unallocated these transactions (both the entry and the duplicate entry since I'm not sure which one is the bank feed and which ones are the imported entries), deleted the attachments, unreconciled the month - and I now cannot delete the imported file. I get the message:

Something went wrong. Please try again or refresh the browser.

I have:

cleared the cache, more than once
cleared the cache then restarted my laptop before reopening MYOB
tried using chrome instead of firefox
waited a week and tried again
prayed to the accounting gods for guidance and received only silence

Calling the help desk is a non trivial event so I'd rather not have to go through that again. I foolishly didn't keep them on the line when I called about the duplicates when they suggested deleting the import, and of course this is still my issue.

Any other ideas please?

Daer
2 years ago
I tried again to delete the bank feed and it worked :) Thank you for all of your help!

Genreve_S
MYOB Moderator
2 years ago
Hi Daer,

Thanks for posting and welcome to the Community Forum.

I understand how important account reconciliation is for the file. Generally, we recommend users avoid uploading QIF files for accounts that already have bank feeds, as this could produce potential errors. In my understanding, you have already unmatched and deleted the transaction attached to both the bank feeds and QIF files. Also, you have already undone the reconciliation for the period that those transactions are included in.

I will send you a private message to collect more information regarding this issue.

In the meantime, feel free to post again in the forum if you need any other assistance.

Cheers,
Genreve
- Daer
  Contributing User
  2 years ago
  Thank you - I have replied :)
  
  I appreciate your assistance.
Daer
Contributing User
2 years ago
Unfortunately this is still a problem, and I haven't heard back since the initial raising of a case number - can someone please look into this?
- Daer
  Contributing User
  2 years ago
  I have added the case number to this in case that helps expedite matters. Thank you.
  - Earl_HD
    MYOB Moderator
    2 years ago
    Hi Daer,
    
    Sorry for the delayed response and thank you for your patience.
    
    We followed up on the issue with a specialist. We can't find any corruption in the file. May I get you to make sure to unallocated or unmatched all transaction that are included in the QIF file? This is likely the reason for the failed deletion.
    
    We look forward to your update.
    
    Regards,
    Earl