Forum Discussion

EBH210's avatar
EBH210
2 years ago

Loss of entries in Bank Reconciliation

Has anyone ever had a bulk loss of entries on a Reconciliation?  I have entered and reconciled and account and printed off the reconciliation so I know that everything for a 3 month period was entere...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi EBH210, 

     

    Thanks for your response regarding this issue. I would like to take the time to thank you for staying with MYOB for many years. 

     

    I'm sorry to hear about your reconciliation screen not showing all transactions. Generally, if the "Reconcile Accounts" screen is the only window where transactions are not seen, these transactions are more likely to be hidden.  I would suggest following these steps to make them appear.

    1. Open Banking > Reconcile accounts window.
    2. Choose the correct account.
    3. Change the statement date to 31/12/9998.
    4. Mark all transactions checked. 
    5. Copy the Calculated Closing Balance to the Closing Statement Balance.
    6. Click the Reconcile button. 
    7. Undo reconciliation. 

    After following these steps, the application will show all transactions that were previously missing. 

     

    Let us know if you require any further assistance with this. 

     

    Cheers,

    Genreve 

EBH210's avatar
EBH210

Thanks for your reply.  I have checked the transaction history and all the entries are there.  when I check the other side of the transaction (where entries are posted to), they are all there. the only place where they seem to have disappeared is in the reconciliation.  I have puzzled over this and how to remedy it in order to reconcile the account.  If I put the entries in again, it will double up all my postings, GST etc.  I have no idea how to retrieve them to the reconciliation screen.  Any thoughts?

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi EBH210, 

 

Thanks for your response regarding this issue. I would like to take the time to thank you for staying with MYOB for many years. 

 

I'm sorry to hear about your reconciliation screen not showing all transactions. Generally, if the "Reconcile Accounts" screen is the only window where transactions are not seen, these transactions are more likely to be hidden.  I would suggest following these steps to make them appear.

  1. Open Banking > Reconcile accounts window.
  2. Choose the correct account.
  3. Change the statement date to 31/12/9998.
  4. Mark all transactions checked. 
  5. Copy the Calculated Closing Balance to the Closing Statement Balance.
  6. Click the Reconcile button. 
  7. Undo reconciliation. 

After following these steps, the application will show all transactions that were previously missing. 

 

Let us know if you require any further assistance with this. 

 

Cheers,

Genreve 

  • EBH210's avatar
    EBH210
    2 years ago

    Thank you so much for your advice - it worked!  I now have all my entries showing & reconciled .  I'm very grateful for your assistance - thank you again.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi EBH210, 

       

      Thanks for your update. 

       

      I'm glad that it all worked out well. 

       

      If you have any other concerns, feel free to post again in the forum. 

       

      Cheers, 

      Genreve

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