"Upgrade" is a joke!
I have been trying to get bank feeds sorted for 10 days now. Duplicate transactions still visible, I cannot select a credit card to pay an invoice, I can't now import a bank statement.
I have phone 6 times, been cut off twice and still no resolution.
How can I find someone to help?
Hi PaulaS28,
Thanks for posting and welcome to the Community Forum.
I'm sorry to hear about your feedback on the update. I understand that you need urgent assistance with your issues. May I collect more information regarding the 3 concerns you have mentioned?
Generally, if there are issues with duplicate bank feed transactions, we need to raise a case to the bank feeds team to omit the duplicates from the file. May I know which screen of the application you find the duplicates on and if there are any ongoing cases regarding this issue?
May I know how you process the payment and what error message appears when trying to select a credit card to pay an invoice?
Unlike AccountRight there is no option to upload your bank statement in the file. The only option we have is to upload a QIF file to ledger accounts that don't have bank feeds. May I know what screen we are trying to upload a file to and what is the error message?
Any additional information regarding your concern would be much appreciated. We look forward to your response.
Thanks,
Genreve
Hi,
I have had several conversations with Support over the last 2 and a half weeks and some of the issues have been resolved. I was told someone would ring me back on Friday but no one has called.
I am still unable to pay bills from a credit card and still have a lot of duplicate bank transactions.
Thanks
Hi PaulaS28,
Thanks for your response.
I'm sorry to hear about your experience with support. May I get you to describe the issue with processing the payment via credit card and may I know which screen the duplicate bank transactions are found on? Any screenshots and information about these issues would be much appreciated.
We look forward to your response.
Thanks,
Genreve
