Forum Discussion

JBHIlls's avatar
JBHIlls
Contributing User
12 months ago

One invoice paid in two payments through the bank won't reconcile

Hi,   I paid the incorrect amount on an invoice so had to make an additional payment through my bank to correct the value and pay the supplier the right amount.    I am now trying to reconcile th...
  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi JBHIlls, 

     

    Thank you for your response and for providing additional information about your situation. 

     

    I understand that your issue is still ongoing. From what I gather, if you're unable to directly match the bank feed to the bank transactions window due to the amount, you'll need to manually record these three payments and match them in the bank transactions window subsequently.

     

    You can accomplish this by opening the invoice and creating each payment with the respective amounts and dates to align with the bank transactions window. Once done, you can return to the bank transaction window and match all three transactions to the bank feed transactions.

     

    Please don't hesitate to reach out if you need further assistance with this process. We're here to support you.

     

     

    Thanks,
    Genreve

JBHIlls's avatar
JBHIlls
Contributing User

Hi I paid the incorrect amount but regardless when i do this with invoice say worth $25,000.00 and i only have a bank transaction limit of $10,00.00 per transaction I will pay the $25k invoice over 3 payments which comes in to the bank in three difference lines to reconcile to the one invoice, $10k, $10k, $5k. If i try to do this MYOB tells me I am out of balance and will not allow me to reconcile the 3 transaction to the 1 invoice. How do i get around this if i have invoices are larger than my transaction limit? I used to be able to do this MYOB essentials with no issues why has this been changed? And how do i reconcile the invoice? 

Genreve_S's avatar
Genreve_S
MYOB Moderator
10 months ago

Hi JBHIlls, 

 

Thank you for your response and for providing additional information about your situation. 

 

I understand that your issue is still ongoing. From what I gather, if you're unable to directly match the bank feed to the bank transactions window due to the amount, you'll need to manually record these three payments and match them in the bank transactions window subsequently.

 

You can accomplish this by opening the invoice and creating each payment with the respective amounts and dates to align with the bank transactions window. Once done, you can return to the bank transaction window and match all three transactions to the bank feed transactions.

 

Please don't hesitate to reach out if you need further assistance with this process. We're here to support you.

 

 

Thanks,
Genreve

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