Forum Discussion

jmh's avatar
jmh
Experienced Cover User
3 years ago

Preparing Electronic Payments Window Different to General Ledger Balance

Hi everyone

 

I have an amount sitting in the Electronic Payments Window dating back to 2015 and yet the balance of the Electronic Clearing Account in the General Ledger is zero. 

 

What am I missing? Shouldn't both balances be zero?

 

Grateful for your assistance.

  • Hi jmh 

     

    Sorry to see that no one has offered assistance with your query.

     

    I hope you managed to get it resolved. If not, I would be:

    • Ensuring that the linked account for electronic payments is the one you suspect - Accounting>>Manage linked accounts -- Bank account for electronic payments

    • Checking for any transactions that are debiting the Electronic Clearing Account that is not electronic payments i.e. General Journals. These don't appear in the Prepare electronic payments window but would impact the account balance thus you end up with a situation where the balance is 0.00 however there are transactions in the window.
  • Hi jmh 

     

    Sorry to see that no one has offered assistance with your query.

     

    I hope you managed to get it resolved. If not, I would be:

    • Ensuring that the linked account for electronic payments is the one you suspect - Accounting>>Manage linked accounts -- Bank account for electronic payments

    • Checking for any transactions that are debiting the Electronic Clearing Account that is not electronic payments i.e. General Journals. These don't appear in the Prepare electronic payments window but would impact the account balance thus you end up with a situation where the balance is 0.00 however there are transactions in the window.
    • jmh's avatar
      jmh
      Experienced Cover User

      Thanks Steven

      I'll try this

      Regards

      Joanne