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TB77's avatar
TB77
4 months ago

Unable to Upgrade from Lite to Pro due to bank feeds

We got another employee and have to upgrade - but it won't let me no matter where I try.  The message is: Unable to change plan The Pro plan doesn't allow for any bank feeds, but your business c...
rowanrowan's avatar
rowanrowan

I am having the same issue today if I try to upgrade from my account it has the same error message -

Unable to change plan
The Pro plan doesn't allow for any bank feeds, but your business currently has 1 active bank feed.
Before changing to this plan, you need to cancel all of your active bank feeds.

The same thing happens if I try to upgrade from manage bank accounts.

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 months ago

Hi rowanrowan,

 

Thank you for letting us know. To rectify your issue, please reach out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.

 

Regards,

Sai

 

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