Forum Discussion

TrudiMBBSH's avatar
TrudiMBBSH
Trusted Cover User
2 years ago

2FA no longer required for sign in?

Just in the past week I am no longer required to do the 2FA step after entering username and password when I sign in to MYOB Business/Essentials?

 

I have not changed anything in settings, I am the only one who uses the system and I have not ticked "Trust device for 30 days".

 

When I signed in to this community page I DID have to enter the 2FA but NOT when I signed in to the Accounting Software? 

 

When will this be fixed?  I note there is a large post regarding a similar (or, rather worse) problem with AccountRight but I don't see one about MYOB Business.  

 

 

  • TrudiMBBSH's avatar
    TrudiMBBSH
    2 years ago

    Hi,

    There is no option to do what you suggest with MYOB Business or Essentials, whatever you call it.

     

    I am NOT using AccountRight, so your instructions below make no sense.

    Just to note, I am asked for a password but no 2FA as it was before.

     

     

  • vicky9669's avatar
    vicky9669
    2 months ago

    I found the below instructions, to update security, but can't find the security settings to do this?

    Has anybody got any results for the 2FA to be entered for every login please?

     

    1. Log in to your MYOB Business account.
    2. Go to the Security section in the Account Settings.
    3. Enable two-factor authentication, if it's not already enabled.
    4. Select the option to require 2FA each time you log in.
    5. Save the changes.

    Once you have set up the 2FA, you will need to enter the code generated by the authenticator app or sent via SMS for each login. This adds an extra layer of security to your account and helps prevent unauthorized access.

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    2 years ago

    Hi TrudiMBBSH,

     

    Thank you for taking the time to raise this. We're currently in the process of investigating this further to improve the experience for you all. At this point in time, it's under active investigation. We'll be forwarding this example to the teams so they can remain up to date. We really appreciate the patience shown whilst we investigate this for you all.

     

    Cheers,

    Shella

    • SammiB's avatar
      SammiB
      Trusted Partner
      2 years ago

      Our office/users have the same experience, no log in details or 2fa required...

      • SammiB's avatar
        SammiB
        Trusted Partner
        2 years ago

        Just to mention, if you log out as suggested via services, you cannot log back in again unless you restart your computer as the program just loops the signing pages.

    • TrudiMBBSH's avatar
      TrudiMBBSH
      Trusted Cover User
      2 years ago

      Hi,

      There is no option to do what you suggest with MYOB Business or Essentials, whatever you call it.

       

      I am NOT using AccountRight, so your instructions below make no sense.

      Just to note, I am asked for a password but no 2FA as it was before.

       

       

  • D-C's avatar
    D-C
    Contributing Cover User
    5 months ago

    we need use 2FA each time we open the file

  • User8's avatar
    User8
    3 months ago

    This problem still hasn't been fixed. I have to sign in with email and password everyday, i do not sign out each day and there is no longer the stay signed in for 30 days. 

    • D-C's avatar
      D-C
      Contributing Cover User
      3 months ago

      we need an option to either use 2FA each time we open the file or stay signed in for a length of time

       

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