Forum Discussion

Experienced User

2 years ago

Payroll Upgrade - takes longer and is not user friendly

Hi,

Is there a way to revert back to Essentials Payroll (have been upgraded to Business Payroll), as I am sure I am NOT the only one who finds the new system beyond frustrating. What used to take me 20 minutes has taken me almost 2 hours because every single step is more complicated! It's supposed to be an upgrade, to make things easier - not take longer and be more difficult to use!

- When you enter a new staff member these details no longer are automatically loaded into My IR, you have to login in to IRD and do this manually.

- No one page summary of the wage information - this was something I printed off every week as it matched the amounts for all staff and the totals for the bank / employee. I dont need to print a multi page detailed report, that is not required by the IRD as all information is sent to them with the IR Filing.

- No preview of the payslips - this was a handy double check.

- No splitting of bank accounts, the upgrade just chose one account for the staff members with split accounts....

- The payment date keeps defaulting itself to the day after the week ended instead of the intended pay date and it doesn't matter how many times you change it!

- The whole pay data entry screen is so much harder than it used to be, its hard to read and follow and enter the details in - our staff hours and days worked change every week!

- I dont want to have to enter which day the public holiday was then it only allows you to choose one day (not great for staff working Christmas / New Years where multiple holidays fall), so it looks like I have to go in twice to do this?

- Why do I have to select the days my staff have off when on holiday? Not all staff work Monday - Friday, some of our staff have days off in the middle, how can I select that from the drop down boxes?

- The payslips look awful compared to the last ones, and I can't email myself a copy. I know you say its for security reasons however really frustrating when a staff member doesn't get one as I can easily go in and remail from my phone or computer rather than having to login to MYOB and deal with the 2 factor security!

- The bank file / prepare electronic payments tab is a debacle, it took me forever to sort that out, why is it so hard? Previously there was a wee download button click it and its done, and if it got lost somewhere along the way / or went wrong I could always go back into past pay runs and download it again, I could also re-print the summary.

I honestly don't feel this is an upgrade when its taking me so much longer to do the pays, please can I go back?

Princess_R
2 years ago
Hi everyone,

Thank you for sharing your recent experience with us regarding the changes you've encountered. We understand the frustration that this update has caused you. Your feedback is incredible and valuable, and we want to assure you that we take it seriously. We'll ensure to bring this matter to the attention of the relevant team.

Your insights help us understand how our changes impact your experience, and we're committed to continuously improving based on your valuable input. If there's anything specific, you'd like to add or if you have further feedback to share, please feel free to reach out. Thank you once again for taking the time to provide your feedback. We truly appreciate your understanding and patience as we work towards enhancing our system for a better user experience.

Cheers,

Princess

RAWBOOKKEEPING
2 years ago
I totally agree, we have 2 sides to the business and now we have lost one side since the update.
Everything takes so long and no user friendly at all.

Bring back the old version or even better bring back ACE payroll
JMR2023
2 years ago
I dont think its an upgrade, we seem to have gone back a step rather than moving forward :/
- Meena
  Experienced User
  2 years ago
  I agree totally - an upgrade would make it easier and faster... There's now more data entry and less features 😔
  - Princess_R
    MYOB Moderator
    2 years ago
    Hi everyone,
    
    Thank you for sharing your recent experience with us regarding the changes you've encountered. We understand the frustration that this update has caused you. Your feedback is incredible and valuable, and we want to assure you that we take it seriously. We'll ensure to bring this matter to the attention of the relevant team.
    
    Your insights help us understand how our changes impact your experience, and we're committed to continuously improving based on your valuable input. If there's anything specific, you'd like to add or if you have further feedback to share, please feel free to reach out. Thank you once again for taking the time to provide your feedback. We truly appreciate your understanding and patience as we work towards enhancing our system for a better user experience.
    
    Cheers,
    
    Princess
BCONS18
2 years ago
Totally agree. It has made payroll so much harder and messier, especially without the ability to print one timesheet for the entire staff and no payroll splits. It has become very clunky, and the manual handling for holidays, etc. leaves too much room for errors or omissions. Staff are finding it difficult to enter timesheets, with the days continuously defaulting to the date they entered the timesheet. The reports no longer have the information we need, and I can only imagine the time being taken for those with a large payroll.
Frankly, MYOB should have stuck with the old adage, "If it ain't broke, don't fix it". We have just done our first pay with the "upgrade," and already we are looking for a new payroll solution.
- Earl_HD
  MYOB Moderator
  12 months ago
  Hi ALl,
  
  My apologies for the late response and I'm sorry to hear that the new platform isn't meeting your expectations. If you have any feedback or suggestions for our developers, please feel free to share them through our Idea Exchange Board.
  
  Additionally, I've included some helpful articles that could assist you in navigating the new software processes.
  
  Learn about payroll changes after upgrading
  
  Check your MYOB business after upgrading
  
  Learn about general feature changes after upgrading
  
  Feel free to post again if you have further queries and one of us will be happy to assist.
  Regards,
  Earl
  - Wendye26
    Experienced User
    12 months ago
    Dosen't help at all.
    
    We are all angry about this upgrade and should never have gone live until it was fully tested.
    
    It is causing many people no end of stress and frustration and extra time which is valuable time that should be used elsewhere.
    
    I have three companies payroll to do and payroll is not my only job, my time is limited and I have deadlines to meet extre time spent with this upgrade is taking time away other things I should be doing.
    
    It's just a complet shambles.
Wendye26
Experienced User
2 years ago
My god there is a lot of complaints. I hate this new system and I have been looking at another provider.

We only use the payroll so don't want all the other **bleep** that comes with the upgrade.

This change stinks. Had no discussion to if wanted change. I have a big list of complaints.
- RAWBOOKKEEPING
  2 years ago
  yes there is alot of complaints, I also have a massive list of issues.
  
  Our pay run is today and it was the most painful thing ever, so long winded and so many extra steps, definitely not a improvement, they have gone backwards big time.
  
  I am ringing the 0508 number everyday with issues, I will just keep bugging them.
  
  I have just looked into going back with ACE payroll, so much easier to use.
  - Wendye26
    Experienced User
    2 years ago
    I didn't know ACE is still about we use ACE but it got changed to MYOB and again there was not choice we had to change. This happened just as I started with this role.
    
    New System is very difficult for me I have three companies payroll to do every thursday.
    
    I googled payroll providers I like the look of Smartly how used to be called Smart pay I have used Smart in the past. Also seen Cystal pay and there is also Xero which I haved used in the past. I will have a look at getting free trials. If ACE is still around I will look at going back to them.
MariaT3
2 years ago
I totally agree with you, the new upgrade is causing so much extra work, and valuable working time, I would like the old versions back, it worked well, presented us exactly with what we needed and also reports were in alphabetical order not a random order.
WES1089
Contributing User
2 years ago
I would totally agree
it is certainly not user friendly if theres a way to go back to essentials then let me know how!
it takes almost an hour now when before was 35 minutes at the most

hard to find anything and repoorts are all over the place
cant even print the hard copies of the wage slips without having to go into each individually

Maybe the Aussies like it but I definately dont...the person sitting behind a screen in MYOB trying to make their position valuable should think about the users before go changing everything

Cant even split pays anymore!
- Meena
  Experienced User
  2 years ago
  Among the many things that are wrong with this upgrade, not being able to split pays is just going backwards, also very frustrating that I didn't see that was happening as you can't preview the payslips anymore and the upgrade just chose a bank account without any sort of 'error' or 'check' message and in our case the money went into their incorrect account... (bloody frustrating for the staff involved!)
  And I totally agree with you - the person or team sitting behind the screen designing the updates clearly dont process pays!
LouisPhanA
12 months ago
Its is and upgraded in price only :))

A funny thing is that when i chatting with one of the myob payroll professional, I asked if they bring back the pay history (employee) they said NO. Because it is already showing in each payrun, we need to go to one by one payrun to print out or send payslips to the staff.

They do not care about the customer at all, they think this upgrade is perfect :))
- Wendye26
  Experienced User
  12 months ago
  That’s what they told me.
  
  I have been in contact with Mathew of Payhero in regard to their 14day free trial which he has sent me a link I will be trying out dummy runs over the next 2 weeks. He has been very helpful.
  
  Payroll was called IMS which I have used in the past and liked. I will see how this payroll system goes a may well try out a couple of other systems before I decided who I will change to.
SueT891
Contributing User
12 months ago
Upgrade - is a step backwards i agree. Nothing positive for us, we are looking at other options as this is not workable. If we cant go back to ACE maybe MYOB NZ Payroll willl be a better option, and as there is no intergration with journals to Account Right may even start looking outside myob.
NINAW13
Contributing User
12 months ago
I agree!! And for some reason since the upgrade I can no longer allocate the wage payments, it's a mess! I'm seriously considering changing to another provider since this upgate. Hate it!
- Wendye26
  Experienced User
  12 months ago
  I have requested a free trial with another provider PAYHERO think it used to be call IMS which I used at a previous job I liked IMS so will see how the free trial goes. Conversations with PAYHERO have been very helpful they have emailed me all the relevant inform I need for 14 day trial and other relevant info if we were to move over to them.
  
  I do have another three I have lined up to try out before I make the decision who I will be moving over to. I have do doubt will be moving to another provider. I have the approval from by bosses. No doubt many more will be moving over to another provider. MYOB no doubt will be lossing lots of customers.
  - MariaT3
    12 months ago
    thank you for the hint around other payroll providers, I too am in the process of looking as this upgrade has created so much more work and my time is valuable.
WorkToDo
12 months ago
1. Absolutely agree with everything this person has to say about the "upgraded system"!
2. Doesnt appear to be designed for NZ Users.
3. Sick pay days are now shown on all payslips (there is no option to switch it off) Note: it not compulsory in NZ to show on payslips.
4. We will be changing to a different system ASAP.
- Wendye26
  Experienced User
  12 months ago
  I can see MYOB have blocked all my comments from anyone liking them. What has happend to freedom of speech.
  - RAWBOOKKEEPING
    12 months ago
    Well, I have just done my pay run which has taken me so much longer and every time someone is "ONCALL" or gets paid time half I have to reenter those amounts in the pay run, sooooo much extra work is unnecessary.
    
    Can't wait to start on ACE
- Wendye26
  Experienced User
  12 months ago
  I am trying out a new payroll now have 14 day trial. Will how this one works for us.
  
  Also going to try others before we switch over soner the better.