Forum Discussion
Hi Jay1996,
Thanks for your post and welcome here to the Community Forum. We are sorry to hear that you are having challenges reinstating the access for the other person with the same email address. We appreciate your patience during this time.
Regarding your concern, our Help Article Edit and delete users has information and instructions on how to add users to your file. If this does not resolve your concern, I will be sending a private message to you requesting the necessary details to further assist you. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.
Feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth