Forum Discussion

dabba's avatar
dabba
2 months ago

ERROR - SITE DOWN - CAN'T LOGIN

When logging into https://partner.myob.com/ after successfully entering the username, password and 2FA code, the page "loads" for an indefinite period without displaying anything. This also happened last weekend. Yet the status page shows that everything is running. Can MYOB please attend to this matter urgently and ensure honest and transparent communication with their customers about any errors with their services?

 

See below (this has been the same for over 5 minutes):

 

Error
  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi dabba,

     

    I see that you're experiencing an issue where the page loads indefinitely after entering our log-in credentials. Let's troubleshoot this out together! Try logging in using different web browsers and see if the problem persists. Also, clearing your browser’s cache and cookies might help. If the issue continues, I recommend raising a support ticket with our partner support team for further assistance. 

     

    Feel free to get in touch if there's any other needed help.

     

    Cheers,

    Princess