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GCX's avatar
GCX
2 years ago

How to change subscription without sign in?

Hi, I have a question about how to change my subscription.   My previous accountant and tax agent firm was shut down suddenly because they lost their tax agent license. And my MYOB essential file w...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi GCX, 

     

    Thanks for reaching out and welcome to the Community Forum. 

     

    Sorry to hear about your not being able to access your company file. In your situation, I would suggest having the new accountant send us a support request to transfer ownership of the file to her if she is an accountant registered as a partner of MYOB. She will need to just include the information regarding the file like Serial number and/or Client ID. 

     

    Let us know if this option is not a good fit for you and we'll check for other options. If you have any other concerns or questions feel free to include them in your next response. 

     

    Cheers, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi GCX, 

 

Thanks for reaching out and welcome to the Community Forum. 

 

Sorry to hear about your not being able to access your company file. In your situation, I would suggest having the new accountant send us a support request to transfer ownership of the file to her if she is an accountant registered as a partner of MYOB. She will need to just include the information regarding the file like Serial number and/or Client ID. 

 

Let us know if this option is not a good fit for you and we'll check for other options. If you have any other concerns or questions feel free to include them in your next response. 

 

Cheers, 

Genreve

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