Forum Discussion

Linda_S1's avatar
Linda_S1
7 months ago

My businesses log on has multiple old company files

Hello, last year we downgraded from Account Right to Business Pro on several of our company files. However the old files still appear when logging on or switching businesses. This is frustrating as we are constantly picking the wrong file. I rang MYOB support and they told me the old files would drop off after 3 months. I has now been much longer than that. Is there any way to delete the old files from appearing? Sorry if this is the wrong section but I couldn't find one that fit.

Thank You

Linda

Multiple Company Files
  • Linda_S1's avatar
    Linda_S1
    26 days ago

    I was told they were removed after 3 months but it has been at least 9 months since they were used. I don't think they system is working.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      25 days ago

      Hi Linda_S1, 

       

      Thanks for the added details. I believe it's best to reach out to support at this point to have those files removed from the list. You can either create a support ticket from the MyAccount window or go through MOCA to reach the live chat team. 

       

      Feel free to post again if you need any other help. 

       

      Thanks, 

      Genreve

  • Linda_S1's avatar
    Linda_S1
    26 days ago

    We still have multiple files when you log on to the online version. Can anything be done?

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      26 days ago

      Hi Linda_S1,

       

      As for now, we will need to wait as there is no way to remove the files manually. This process is done by the system automatically.

       

      Regards,

      Genreve

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    5 months ago

    Hi Linda_S1

     

    I've already relayed your concern to the team. Files should be removed at least 90 days after cancellation, or they'll eventually disappear from our back-end servers over time. Sorry for any hassle with picking the right file! If there's anything you need assistance with, feel free to create a post again.

     

    Best regards,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.