Forum Discussion

Contributing User

3 months ago

MYOB Backup In Progress on Opening

Hello

I am unable to login to MYOB due to the error message

'Backup in progress

This company file is currently backing up

You can sign on once the backup is complete.'

The backup appears to be frozen.

Can you please reset our file to active to enable login.

Thanks

Alison

Jemar_C
3 months ago
Hi 4014,

I can see that your file was stuck in "Backup in Progress." No worries, I was able to fix it, and you should be able to access your file now.

Feel free to write a post if you need further assistance.

Cheers,

Jem

Jemar_C
Valued User
3 months ago
Hi 4014,

I can see that your file was stuck in "Backup in Progress." No worries, I was able to fix it, and you should be able to access your file now.

Feel free to write a post if you need further assistance.

Cheers,

Jem
- 4014
  Contributing User
  3 months ago
  Thanks Jem,
  
  Appreciated.
CW11
2 months ago
Hello
I am unable to login to MYOB due to the error message
'Backup in progress
This company file is currently backing up
You can sign on once the backup is complete.'
The backup appears to be frozen.
Can you please reset our file to active to enable login.
Thanks,
Clare
- Jemar_C
  Valued User
  2 months ago
  Hi CW11,
  
  Thank you for your post and welcome to the community forum! I can see that your file was stuck in "Backup in Progress." No worries, I was able to fix it, and you should be able to access your file now.
  
  Feel free to write a post if you need further assistance.
  
  Cheers,
  
  Jem
  - CW11
    2 months ago
    Thank you Jem, Problem solved :)
CW11
2 months ago
Hi Jem,
I am now having a problem with the account link from Ostendo to MYOB AR. It says an account link has been processed today but nothing I have entered in the last few days is showing in MYOB
Are you able to help me with this?