Forum Discussion

4014's avatar
4014
Contributing User
11 months ago

opening myob - states backup in progress

Hello

I am  unable to login to MYOB due to the error message

'Backup in progress

This company file is currently backing up

You can sign on once the backup is complete.'

The backup appears to be frozen.

Can you please reset our file to active to enable login.

 

Thanks

Alison

  • Leneth_A's avatar
    Leneth_A
    11 months ago

    Hi 4014, 
     
    Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. 
     
    I have checked your account using the email address associated with it and I have arranged to reset your company file back to active for you. We do recommend closing your AccountRight software and reopening it before reviewing the company file. 
     
     
    Let me know how this goes and if we can provide any further assistance here on the forum. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,   
    Leneth

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    11 months ago

    Hi 4014, 
     
    Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. 
     
    I have checked your account using the email address associated with it and I have arranged to reset your company file back to active for you. We do recommend closing your AccountRight software and reopening it before reviewing the company file. 
     
     
    Let me know how this goes and if we can provide any further assistance here on the forum. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,   
    Leneth

  • ArifM's avatar
    ArifM
    6 months ago

    Hi Leneth_A,

     

    Are you able to please reset my status to active as i'm also facing this issue

     

    Thanks in advance

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      6 months ago

      Hi ArifM,

       

      Thanks for your post, and welcome to the MYOB Community Forum.

       

      I was able to run a fix on your company file. Make sure to close AccountRight and you should now be able to log in without any issues.

       

      Feel free to post again anytime if you require further assistance. 
       
      If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

       

      Best regards,

      Doreen

      • ArifM's avatar
        ArifM
        6 months ago

        Good morning Doreen,

         

        Yes it all worked and thank you for your prompt assistance. Have a great day!

         

        Kind regards

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