Forum Discussion

MBBE's avatar
MBBE
4 years ago

Colonial First State

I have entered the details into MYOB and confirmed they are correct with the super fund, but MYOB is still saying that the employee number is incorrect?  How do I correct this?

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi MBBE 


    As discussed in our private conversation, the issue is with the wrong fund selected in the card file for this employee which is causing errors.

    Let me know how you go on after selecting the correct fund. 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi MBBE 


    Welcome to the Community Forum!

     

    Can you please confirm the USI of the fund and also the first three digits of the employee membership number? 

    • MBBE's avatar
      MBBE
      4 years ago

      Hi Komal_S,

       

      The USI is FSF0361AU/FSF0361AU

       

      The first three digits of the membership number is 065

       

       

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago

        Hi MBBE 


        The prefix is correct, can you please delete the membership number, save the changes, re-enter the membership number and try to pay super again? Do you still get the same error message? 

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