Colonial First State member number error
Hi
I am trying to pay Super - recently set up - to two staff member with Colonial First State.
MYOB does not take their member number, but I am sure the member number is correct.
I found some posts mentioned 'prefixed number' - see the screenshot below - Is this correct ? If so, does this mean I should manually change the memebr number to start with as per prefix number ?
Hi Feifei,
Thank you for your post.
If the employee is with one of these listed funds, then yes, their member number must start with the respective prefix. I have come across many cases where the member number provided starts with a "0010" (an extra zero), so, they needed to drop the first '0' so that the prefix reflected correctly as '010' - for example.
If you are unsure, or the member number is still not being accepted, we do recommend speaking with the fund for further queries on this.
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