Forum Discussion

DorisO's avatar
DorisO
Contributing User
3 years ago

Invalid Employee Membership Number - Colonial First State

Hi,

 

I am having trouble trying to pay superannation for an employee who is with Colonial First Choice Superannuation.  I keep getting the following error message (see screenshot).  

 

I have checked the membership ID details with the employee and have double checked our end too but am still not having any luck. 

 

Any suggestions would be greatly appreciated.


Thanks,

 

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi DorisO,

     

    Thank you for provding those details. 

     

    I would then try adding the prefix 0650 to this member's existing number to see if that lets you submit the payment. 

     

    Let me know how you go. 

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi DorisO,

     

    Thank you for your post.

     

    Please refer to the below table and ensure the 'member # prefix' reflects correctly in this employee's card file:

     

    image.png

     

    I hope this assists in your query, please let me know if you have further queries and I will try my best to help you.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • DorisO's avatar
    DorisO
    Contributing User
    3 years ago

    Thanks Sam.  The member ID number we have has 8 digits and begins with a "49".  So should I add the necessary prefixt to this member id?

     

    Thanks,

     

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi DorisO,

       

      Thanks for letting me know.

       

      This format of membership number does seem strange for CFS as it usually starts with a 00 however, could you please confirm the Name, ABN and USI for the fund in question?

      • DorisO's avatar
        DorisO
        Contributing User
        3 years ago

        Hi Sam,

         
        Name of Fund: Colonial First Choice - Employer Superannuation
        ABN: 26 458 298 557
        USI: FSF0361AU
         

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