Forum Discussion

DorisO's avatar
DorisO
Contributing User
3 years ago

Invalid Employee Membership Number - Colonial First State

Hi,   I am having trouble trying to pay superannation for an employee who is with Colonial First Choice Superannuation.  I keep getting the following error message (see screenshot).     I have ch...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi DorisO,

     

    Thank you for provding those details. 

     

    I would then try adding the prefix 0650 to this member's existing number to see if that lets you submit the payment. 

     

    Let me know how you go. 

DorisO's avatar
DorisO
Contributing User
3 years ago

Thanks Sam.  The member ID number we have has 8 digits and begins with a "49".  So should I add the necessary prefixt to this member id?

 

Thanks,

 

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi DorisO,

     

    Thanks for letting me know.

     

    This format of membership number does seem strange for CFS as it usually starts with a 00 however, could you please confirm the Name, ABN and USI for the fund in question?

    • DorisO's avatar
      DorisO
      Contributing User
      3 years ago

      Hi Sam,

       
      Name of Fund: Colonial First Choice - Employer Superannuation
      ABN: 26 458 298 557
      USI: FSF0361AU
       
      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi DorisO,

         

        Thank you for provding those details. 

         

        I would then try adding the prefix 0650 to this member's existing number to see if that lets you submit the payment. 

         

        Let me know how you go. 

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