Hi Pops,
Thank you for your post, and welcome to the Community forum.
If your business is not registered with GST, the default tax code that should appear will be N-T. In this case, could you please clear your browser cache or try a different browser, then try creating your inventory item again to see if you'll receive a warning with the N-T tax code? It's weird that it's creating an error and setting up a tax code when it shouldn't be. Could you please include screenshots of your GST settings, the warning message that appears when you enter your first item, and lastly, the INP code that is grayed out when you enter your second item, so I can investigate further? Please remove any sensitive information before posting it to the community forum for security purposes.
Cheers,
Princess
Thank you for your response. I have tried in another browser with the complete history (cache, etc.) removed to no avail. See screenshots below -
01 - GST Settings
02 - Initial Selling 1st Item
03 - Initial Buying 1st Item
04 - Completed Selling 1st Item - Before and After Save the Same
05 - Completed Buying 1st Item - Before and After Save the Same
06 - What the Warning Says
07 - Initial Selling 2nd Item
08 - Initial Buying 2nd Item
09 - Completed Selling 2nd Item - Can't Save - See Screenshot 11 for Reason
10 - Completed Buying 2nd Item - Can't Save - See Screenshot 11 for Reason
11 - Reason Can't Save Item
Hi Pops,
Thank you for your response. I appreciate you providing all the needed information. I've checked the screenshots, and it seems weird. Could you try to go back to the business settings and turn on the GST settings, then change the default item tax code to N-T, then turn off GST? Then please let me know how you go along and if the issue persists after changing the GST setting to refresh and sync the information.
Cheers,
Princess
After turning on GST and going to set up my first item again, both tax codes were empty. Then, when I selected the Selling Income and Buying Expense account, the tax code automatically switched to N-T as set up in the chart of accounts where all tax codes are set to N-T. The same was true when I set up a second and third item. You could say it works only when GST is turned on and not when off. When I turned GST off, the entered items showed the N-T warning like before and the tax code for a new item was set to grayed out INP codes again.
Hi Pops,
Thank you for your response.
It seems that we need to dig more and investigate the file. To further assist with this, I'll send you a private message to gather important details and verify your account. Please go to your Community forum display picture at the top right-hand corner of the screen and then select the envelope icon to access your messages. We'll continue to discuss this through that channel.
Your patience and understanding are greatly appreciated.
Cheers,
Princess
