Forum Discussion

AllanRC's avatar
AllanRC
2 years ago

UPGRADE FROM ACCOUNT RIGHT PLUS

Hello   I have two requests for help please.   I have been using Account Right Plus v2013.5.15.9262 for many years for my church so that i can do the BAS. Recently thesotware told me I needed to ...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi AllanRC 

    Thank you so much for the information. I've successfully Confirm/Activate your Company File and the License file was sent to the email that is registered to your account.

    Please do let me know how you go on this.
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi AllanRC, 

Thank you so much for your post and welcome to the Community Forum! I am sorry to hear that you were not able to confirm your Company File and for reaching our phone support. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. I would be glad to help you with Confirming your Company File. To get this sorted, can you please send me a private message with the following information: 

  * Serial number
  * Company File ID or Company File Code (can be found on Help > About AccountRIght)
  * Version number or Build Number of the Software.

You can take data entered in your company file and use it in other software or in other company files. This process is called exporting data. You can also take data entered in other software programs and incorporate it into your company file, or incorporate information from one company file into another company file. This process is called importing data.

This help article will give you more information about: Importing data

Looking forward to hearing from you soon.
Regards,
Earl

AllanRC's avatar
AllanRC
2 years ago

Hello

 

You requested some details of my Myob software.

 

Here it is.

 

Serial number :     

 

ACCOUNT RIGHT PLUS AU

 

Version : 

 

File Version : 

 

Company File ID :  

 

I have attached a Word file with screen images of this information.

 

Hopefully you can help me.

 

Cheers

 

Allan Chivell

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi AllanRC 

    Thank you so much for the information. I've successfully Confirm/Activate your Company File and the License file was sent to the email that is registered to your account.

    Please do let me know how you go on this.
    Regards,
    Earl

    • AllanRC's avatar
      AllanRC
      2 years ago

      A big thankuou Earl for your help. The confirmation file worked a treat and it appears I am back on track.

       

      One more question for you.

       

      Will (or could) this "Confirming Company File" problem happen again??

       

      If it does, can I use the file you just sent me to confirm the system again OR willl I need to get back onto the forum and get a new unlocking file????

       

      Thankyou

       

      Allan

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi AllanRC,

        Thanks for letting us know that your problem is now resolved. The file needs to be confirmed again within 60-90 days and you'll need a new License file.

        Feel free to post again, we're happy to help.
        Regards,
        Earl

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